Support

Help desk

Titania uses an automated helpdesk system.
Customers can submit a problem or question via email to the helpdesk and will receive a ticket number by email.

To create a helpdesk ticket, you just send an email to helpdesk@titania.cw.
Please enter a short description in the subject field and provide additional information in the message itself. You can attach files to the mail (e.g. printscreens) if needed.
Please also include a telephone number where you can be reached.

After the ticket is created it will be assigned to a staff member, you will get an email once the ticket is assigned.After the ticket is dealt with we will close the ticket and you will get a confirmation mail with information on the actions taken.